LindaC
08-12-03, 02:45 PM
To the Magic Online Community:
I have been attending closely to both the performance of Magic Online Version 2.0 and to its impact on you, our players. Needless to say, the performance during the last two weeks fell far below my expectations and I am truly sorry that we have caused so much frustration for our long-time players and created a disappointing first impression for our new players.
The most common questions from you and from our team are: “Did we rush the launch?” and “Was our testing adequate?” We would never have launched this upgrade, regardless of deadlines, if we believed the product would not be stable. However, the only metric that counts is performance, and with hindsight we have to answer, ‘Yes we should have delayed Version 2.0 and tested more.’
Where does that leave us? At this stage, a rollback is not an option nor is it ultimately desirable. Despite recent performance issues, we have a more robust platform and a much better interface for new players. We are going to stay the course, painful as this may be, for the near future. The end result will make this worthwhile. When this is behind us we will throw a virtual party and celebrate together.
Thank you for your patience, feedback, and participation.
Respectfully,
Chuck Huebner
President & Chief Executive Officer
Wizards of the Coast, Inc.
I have been attending closely to both the performance of Magic Online Version 2.0 and to its impact on you, our players. Needless to say, the performance during the last two weeks fell far below my expectations and I am truly sorry that we have caused so much frustration for our long-time players and created a disappointing first impression for our new players.
The most common questions from you and from our team are: “Did we rush the launch?” and “Was our testing adequate?” We would never have launched this upgrade, regardless of deadlines, if we believed the product would not be stable. However, the only metric that counts is performance, and with hindsight we have to answer, ‘Yes we should have delayed Version 2.0 and tested more.’
Where does that leave us? At this stage, a rollback is not an option nor is it ultimately desirable. Despite recent performance issues, we have a more robust platform and a much better interface for new players. We are going to stay the course, painful as this may be, for the near future. The end result will make this worthwhile. When this is behind us we will throw a virtual party and celebrate together.
Thank you for your patience, feedback, and participation.
Respectfully,
Chuck Huebner
President & Chief Executive Officer
Wizards of the Coast, Inc.